FAQ

No, all appointments must be made in advance .

Yes. However, if you are pregnant and interested in receiving a prenatal massage, please do NOT book online. Instead, reach out via text or call. Special accommodations for safety must be made for expectant mothers and we want to make sure you receive the treatment you need during this special time.

Golden Medical Massage can accept HSAs, but it is the responsibility of the client to determine the specific requirements of their program. Your doctor or physician may need to prescribe massage therapy as part of a treatment plan for a specific medical condition or injury for it to be considered a qualified medical expense. 

Unscented cleaners and detergents are used to prevent adverse skin reactions and a list of lotion ingredients are available for clients with allergies. Substitutions can be made with advanced notice.

General cancellation policy (12-48 hours before your scheduled appointment):

Cancellation fee 50% price of service, charged immediately. In the event that Golden Medical Massage is able to fill your appointment, owner may (at their discretion) credit your next session in the amount of the cancellation fee that you have been charged.


Same Day Cancellations (Within 12 hours of your scheduled appointment): Cancellation fee 50% price of service, charged immediately, no refunds, potential removal from future schedule if chronic cancellations or lateness is noted.


No Call, No Shows: Unless there is a TRUE emergency, no call, no shows will NOT be tolerated. At the owner's discretion, clients who no call, no show will have all further appointments cancelled and will not be allowed to rebook.


I understand that life happens and will do my best to be accommodating. However, with there being such a high need for medical massage services and such limited space available on the schedule, clients who show up to their scheduled appointments on time will be prioritized.

The building is handicap accessible (including bathrooms), however (due to the small nature of the massage room itself), it is important to communicate with your therapist prior to arrival to ensure appropriate accommodations can be made.

​

​A variety of props, bolsters, and positioning can be used to address a variety of physical limitations.

​

Please let us know of any other accommodations you might need (hearing impaired, cognitive impairment, language barriers, etc.) and we will do our best to serve you.

Golden Medical Massage strives to meet all client requests. However, it is VERY important that a client with unique health care needs gets clearance from their PHYSICIAN for receiving massage services that outline the specific client needs (modifications and contraindications). 

​

Please let us know of any other accommodations you might need (hearing impaired, cognitive impairment, language barriers, etc.) and we will do our best to serve you. 

Yes. If you are interested in getting on the waitlist in the event of cancellations, please text or call.